--- title: "Book consultation calls from an enquiry form" description: "Turn every consultation request into a booked Acuity Scheduling appointment under the right service type, with nothing retyped at the front desk." url: "https://www.formformform.com/automations/acuity-scheduling-book-consultation-calls" type: static generatedAt: "2026-08-23T18:56:58.727Z" --- ![Acuity Scheduling logo](/logos/integrations/acuity-scheduling.ico) # Book consultation calls from your enquiry form Every consultation request becomes an appointment in Acuity Scheduling, filed under the service type the prospect asked about. When this happens New submission on your "Request a consultation" form Do this Add a new appointment in Acuity Scheduling for the matching appointment type One-directional. A submission triggers the action — nothing is written back into your form. A studio that takes enquiries through its website usually loses the first hour of a lead to admin: read the enquiry, work out which service it maps to, open Acuity, type the name and number in again. This flow removes that step. It suits design studios, agencies and any small practice where the person answering enquiries is also the person doing the work. The prospect fills in one form; by the time the notification arrives, the slot already exists in Acuity Scheduling with their brief in the appointment notes. ## Setting it up 1. 1 Publish the Web Design Project Inquiry template in formformform as your consultation request form, and rename the Project Type options so they match the appointment types you already sell in Acuity Scheduling. 2. 2 In Zapier, point the "New Submission" trigger at that published form and send one test enquiry through so every field is available to map. 3. 3 Add Acuity Scheduling as the action app and choose "Add New Appointment". 4. 4 Set the appointment type from the Project Type answer rather than a fixed value, so a landing page enquiry and a full rebuild land on different service types. 5. 5 Split Contact Name into first and last name with a Zapier Formatter step, because Acuity keeps those two fields apart. 6. 6 Decide what datetime the appointment uses. The enquiry form does not ask for one, so book into a standing consultation slot worked out by a Formatter date step. 7. 7 Map Project Goals and Current Website URL into the appointment notes, so the call opens with the prospect's own words and their site already to hand. 8. 8 Run a real enquiry through, confirm the appointment appears on the right calendar in Acuity Scheduling, then switch the Zap on. ## What maps where Using the [Web Design Project Inquiry](https://www.formformform.com/templates/web-design-project-inquiry-form) as the starting point. These are its real fields — swap in your own and the mapping works the same way. Form field Acuity Scheduling Contact Name Split into the client first and last name on the new Acuity Scheduling appointment Email Address Client email, so Acuity Scheduling sends its own confirmation and reminder Phone Number Client phone on the appointment record Project Type Chooses which Acuity Scheduling appointment type the booking is created under Project Goals Appointment notes, visible to whoever runs the call Current Website URL Appointment notes, so the reviewer can open the site before the call ## Variations worth knowing Route bigger projects to a longer slot Budget Range and Approximate Number of Pages both arrive with the submission. Add a Zapier paths step so anything above your threshold books a sixty-minute discovery appointment type, and everything else takes the standard twenty-minute call. Hold the slot until you have read the brief Swap the action to "Block Off Time" instead of "Add New Appointment". The hour is held on your calendar with the enquiry in the notes, and you convert it into a confirmed booking by hand once the brief looks like something you want. ## If something isn't arriving The Zap runs but Acuity Scheduling rejects the appointment Almost always the datetime. Acuity needs a full timestamp in the calendar's own timezone, and the slot has to still be free. A bare date, or a time already taken, fails the step. Send a formatted datetime and aim it at a window you keep open. Every consultation lands on the same service type The appointment type is still set to a fixed value in the Zap. Map it from Project Type instead, and check each option on the form is spelled exactly as the appointment type is named in Acuity Scheduling, or map to the numeric appointment type ID. ## Frequently asked questions Does the prospect pick their own time on the form? Not in this flow. The submission is sent on and Acuity Scheduling creates the appointment at the time your Zap specifies. If you want the prospect choosing a slot themselves, keep the form for the brief and send them to your Acuity booking page afterwards. Will the booking show up back on the form submission? No. The connection runs one way — a submission triggers an action in Acuity Scheduling, and nothing is written back into formformform. Your record of the booking lives in Acuity; the submission itself stays in formformform responses. Can I stop spam enquiries from creating appointments? Add a Zapier filter straight after the trigger so only submissions meeting your criteria continue: a plausible phone number, a recognised project type, a budget field that is not blank. Anything filtered out stays in formformform responses without touching your calendar. ## Related automations - [Book a new patient's first visit from their intake form](https://www.formformform.com/automations/acuity-scheduling-book-new-patient-visits) A finished intake form books the patient's first visit in Acuity Scheduling and carries their contact details into the appointment. - [Book the kickoff call as soon as onboarding is done](https://www.formformform.com/automations/acuity-scheduling-book-kickoff-calls) The onboarding form a new client fills in books their kickoff session in Acuity Scheduling, with no scheduling email thread. - [Create a discount code when someone refers a friend](https://www.formformform.com/automations/acuity-scheduling-issue-referral-discount-codes) Every referral submission creates a coupon code in Acuity Scheduling so the discount is waiting at the client's next booking. - [Reserve a site visit slot when a quote request comes in](https://www.formformform.com/automations/acuity-scheduling-hold-site-visit-slots) Quote requests reserve time on the right Acuity Scheduling calendar so two site visits never overlap. - [Turn class signups into bookings on the right calendar](https://www.formformform.com/automations/acuity-scheduling-book-class-registrations) Each registration is added to the right class or appointment type in Acuity Scheduling, keeping headcounts accurate as signups arrive. - [Add service appointments to the dispatch calendar](https://www.formformform.com/automations/google-calendar-dispatch-day-appointments) A booking arrives and lands on the dispatch calendar with the address as a map pin and the job in the title. - [All Acuity Scheduling integration details →](https://www.formformform.com/integrations/acuity-scheduling) - [Start from the Web Design Project Inquiry →](https://www.formformform.com/templates/web-design-project-inquiry-form) - [Browse every automation →](https://www.formformform.com/automations) ## Build the form first The automation needs somewhere to fire from. Publish a form, connect it once, and every submission from then on runs this flow. [Start free](https://app.formformform.com/register?utm_source=landing&utm_medium=bottom&utm_campaign=automations&utm_content=acuity-scheduling-book-consultation-calls)