Your users see things your team misses. This website feedback form gives every visitor a direct channel to report bugs, flag outdated content, suggest improvements, and flag performance issues — with just enough structure to make each report immediately actionable for your web team.
Free for non-commercial projects, with unlimited forms and responses.
Last updated
A website feedback form is the simplest, most effective way to surface issues your own team will never find. Developers and designers are too familiar with the site to notice broken links, confusing navigation, or outdated pricing — but first-time visitors and regular users trip over these issues constantly. Without a feedback mechanism, those problems go unreported and unfixed.
The most important field in any website feedback form is the page URL. It transforms a vague complaint into a specific, actionable ticket — your developer can go directly to the page and reproduce the issue rather than spending twenty minutes guessing where to look. The browser and device field serves the same purpose for bugs: a layout that looks fine in Chrome on desktop may be broken in Safari on iPhone, and knowing the environment is the difference between a five-minute fix and a multi-hour debugging session.
formformform makes it easy to add this form to any website. Embed it as a floating feedback button, link to it from your footer, or add it to your support page. Because name and email are optional, visitors are more likely to submit honest, critical feedback — the kind that actually improves your site. All submissions include timestamps and are exportable for sprint planning or bug triage sessions.
Use your own copy to change labels, remove questions and add the details you need. Try the preview alongside this guide to see what respondents will be asked.
Review the starting questions and choices. You can change them in your own copy.
Riley Cooper
riley@example.com
https://yoursite.com/pricing
What did you see? What did you expect to happen? Be as specific as possible.
e.g., Chrome on Windows 11, Safari on iPhone 15
Suggested uses, and why this starting point can help. Adapt the questions to your own process.
Replace scattered requests with a consistent starting point. The answers help you understand the work, identify gaps and prepare a follow-up. Review “Page URL Where You Noticed the Issue” in particular and adapt it to the detail you need.
Collect answers in a consistent structure, so you can compare responses while keeping each person’s explanation in context. Review “Type of Feedback” in particular and adapt it to the detail you need.
Collect answers in a consistent structure, so you can compare responses while keeping each person’s explanation in context. Review “Describe the Issue or Suggestion” in particular and adapt it to the detail you need.
Readers flag factual errors, broken links, and outdated articles so editorial teams can correct published content quickly.
Use this as a starting point when you need the same essential information from each person. Review the questions against your process before sharing your copy. Review “Is this issue preventing you from completing a task?” in particular and adapt it to the detail you need.
Turn initial interest into information you can review. Use the answers to prepare a relevant follow-up and decide whether the opportunity fits your work. Review “How often do you visit this site?” in particular and adapt it to the detail you need.
Give people a straightforward way to get involved, while collecting the context needed to coordinate the work and follow up. Review “Page URL Where You Noticed the Issue” in particular and adapt it to the detail you need.
Click 'Use this template' to copy the form into your formformform account.
Customize the feedback type dropdown to match the categories your team uses in your issue tracker.
Configure notifications to your web team's inbox or Jira/Linear notification alias.
Embed the form in your site footer, on a dedicated feedback page, or as a floating widget using the iframe embed code.
Optionally connect submissions to your bug tracker via Zapier so reports become tickets automatically.
Review submissions weekly and triage blocking issues immediately.
it is the single most useful piece of information in a web feedback report. Without it, every report requires follow-up.
optional email increases submission rates because visitors do not feel surveilled. Include it as optional for those who want a follow-up.
if a user left their email and reported a blocking bug, send a brief reply when it is fixed. It builds goodwill and encourages future reporting.
even if you cannot act on a suggestion, a one-line reply saying 'Thanks, we have logged this' prevents users from feeling ignored.
handle blocking bugs in the same sprint, log suggestions for quarterly roadmap review, and route content errors to whoever owns the content.
checkout flows, account settings, and search results are high-friction areas where targeted feedback is most valuable.
Shoppers report payment failures, broken discount codes, and cart errors with the specific product and browser they were using.
Users report dashboard bugs and suggest feature improvements with the specific account plan and browser environment noted.
Citizens report accessibility barriers — missing alt text, keyboard navigation issues, and screen reader incompatibilities — on government web portals.
Readers flag factual errors, broken links, and outdated articles so editorial teams can correct published content quickly.
Students report registration and financial aid portal issues during enrollment season, including their student ID and browser for rapid resolution.
Developers and technical users report inaccuracies, missing steps, and outdated code examples in API or SDK documentation.
App users report issues with embedded web content — web views, progressive web apps — with device model and OS version for debugging.
Employees report broken HR portal links, outdated policies, and navigation issues on the company intranet without needing to contact IT directly.
Marketing teams collect feedback from visitors who could not complete a form submission or download, identifying friction in the conversion funnel.
Students report video playback issues, quiz errors, and broken module navigation with their course name and lesson number for targeted fixes.
Patients report appointment scheduling errors and prescription refill issues, with optional contact info for follow-up from the patient experience team.
Donors report failed transactions, unclear copy, and mobile layout issues on donation pages so the team can fix barriers before fundraising campaigns.
Homebuyers report broken property search filters, missing photos, and inaccurate listing details with the specific listing URL attached.
formformform includes built-in spam filtering and does not require CAPTCHA, so legitimate users are never blocked. If you receive an unusual volume of spam, contact support to enable additional filters.
Yes. Use Zapier or our webhook feature to automatically create a ticket in Jira, Linear, or GitHub Issues whenever a submission is received. You can filter by feedback type to only create tickets for bugs.
Both work well. A separate page (linked from your footer or nav) is easier to set up. An embedded floating button collects more feedback because it is available on every page without requiring navigation. The share link also works if you want a quick solution.
The 'blocking' field is your first filter — reports where users could not complete their task should be addressed immediately. Then sort by feedback type to separate bugs from suggestions, and handle bugs before enhancement requests.
formformform displays the form in whatever language the page is in. Submissions come through as typed, so you may receive feedback in any language. Use browser translation tools to read submissions in other languages, or add a language dropdown if you serve a multilingual audience.
Absolutely. Share the link with your QA team during testing cycles. You may want to make the name and email fields required for internal use so you can follow up with testers for clarification.
Collect detailed bug reports with steps, severity, and environment info.
Capture product ideas with problem context, importance, and who benefits.
Manage software changes with a structured request, prioritization, and impact assessment.
Let employees report IT issues with all the context your team needs to fix them fast.
Give employees a clear path to report phishing, malware, and security breaches.
Manage software access provisioning with a structured request and approval form.
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Free for non-commercial projects, with unlimited forms and responses.
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