Turn bug reports into triaged dev tasks
Each bug report opens a task in your Bugs List with the steps to reproduce in the description and severity on a custom field.
New submission on your bug report form
Create a task in the "Bugs" List with the steps to reproduce in the description, severity mapped to a custom field, and priority set to Urgent
One-directional. A submission triggers the action — nothing is written back into your form.
Bug reports arrive at the worst possible time — mid-sprint, from someone who does not have a ClickUp seat. This flow catches them at the form and drops each one into the engineering Space already triaged, so the next person to open the Bugs List sees a real ticket rather than a forwarded email.
Support leads and engineering managers set this up first. It suits any team taking reports from customers, beta testers or internal staff that wants the reproduction steps sitting in the task description instead of a thread.
Setting it up
- 1
Publish the Bug Report Form template in formformform, keeping Severity as a single-choice field so ClickUp receives a predictable value every time.
- 2
In ClickUp, open your engineering Space and create a Bugs List with a dropdown custom field called Severity whose options match the wording of the form's Severity field exactly.
- 3
In Zapier, set the trigger to formformform's New Submission and pick your published bug report form.
- 4
Add the ClickUp Create Task action and select the engineering Space, its Folder, and the Bugs List.
- 5
Map Bug Title to the task name, then build the description from Steps to Reproduce, What Did You Expect to Happen? and What Actually Happened? so a developer reads them in that order.
- 6
Map Severity to the Severity custom field and set Priority to Urgent on the action step, so incoming reports sit at the top of the triage queue until someone downgrades them.
- 7
Append URL Where the Bug Occurs and Browser / Device to the description too, since those two answers usually decide whether a bug is reproducible.
- 8
Submit one real bug through the published form, check the task in ClickUp, then turn the Zap on.
What maps where
Using the Bug Report Form as the starting point. These are its real fields — swap in your own and the mapping works the same way.
| Form field | ClickUp |
|---|---|
| Bug Title | Task name |
| Steps to Reproduce | First block of the task description |
| Severity | Severity dropdown custom field |
| URL Where the Bug Occurs | URL custom field on the task |
| Screenshot or Video Link | Link custom field on the task |
| Email Address | Reporter email custom field, used for the follow-up reply |
Variations worth knowing
Add a paths step after the trigger. Critical and high reports create a task in the Bugs List at priority Urgent; everything else opens in a Triage List at normal priority. The field mapping stays identical on both branches, so a downgraded report loses none of its detail.
The Browser / Device answer is usually enough to tell them apart. Use Zapier paths to choose which List receives the task, keep the same description build on each branch, and let both Lists share one Severity custom field so reporting still works across them.
If something isn't arriving
ClickUp matches dropdown options by exact text. Open the custom field in ClickUp and compare each option against the choices in your form's Severity field, including capitalisation and any trailing spaces, then re-test the Zap.
Confirm your form's Steps to Reproduce field is a long-text field rather than a single line, and check the Zapier action is mapping the full value instead of a truncated preview. Replay the stored run to refill the task.
Frequently asked questions
Can I stop duplicate bug reports creating duplicate tasks?
Not from the form itself. Add a Zapier search step before the Create Task action that looks for an open task with the same Bug Title, and create a new one only when nothing is found. Otherwise, deduplicate during triage in ClickUp.
Can reporters attach a screenshot to the bug?
Yes. Add a File Upload field to the bug report form and reporters attach the screenshot straight from the device the bug happened on, up to 2 MB per file. In the Zap, map that upload to a URL custom field on the task, or add a ClickUp attachment action after Create Task so the image sits on the ticket itself. Keep the template's Screenshot or Video Link field alongside it for screen recordings, which pass 2 MB within seconds — a link to the recording tool travels better than the file.
Does closing the ClickUp task update the submission in formformform?
No. The connection runs one way: a submission creates a task, and nothing is written back to the form or the response record. Status lives in ClickUp, while the response stays as the original report in your responses list.
Related automations
- Create a candidate task for each new applicant
Every application creates a task in the Candidates List, titled with the applicant and role and set to New Applicant.
- Open a tracked task for every support request
Each help desk submission opens a task in your Support List, tagged by issue type and set to Open for the duty agent.
- Plan event logistics from each registration
Every sign-up creates a task in the Event ops List carrying guest count, dietary needs and accessibility requirements.
- Route demo requests to a rep as sales tasks
New demo requests open a task in the Sales pipeline List, assigned round-robin with a follow-up due date attached.
- Send new orders to a fulfilment list
New orders open a task in the Fulfilment List with the item, quantity and shipping address on sortable custom fields.
- Add every RSVP to your confirmed guest list
Each RSVP creates a card on the "Confirmed guests" list with the ticket type as a label and dietary notes in the description.
Build the form first
The automation needs somewhere to fire from. Publish a form, connect it once, and every submission from then on runs this flow.
Start free