Give your guests a modern way to reach your concierge team without picking up the phone. This concierge request form covers restaurant reservations, transportation, tours, spa appointments, tickets, and personal shopping — with fields for timing, party size, and special occasion details. Requests arrive in your team's inbox instantly, day or night.
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A concierge service request form bridges the gap between a guest with a need and the team member who can fulfill it — without requiring either party to be available at the same moment. For guests, it removes the friction of calling the front desk during a busy dinner service or waiting on hold at 11 PM. For concierge staff, it delivers organized, detailed requests with all the context needed to act without follow-up questions.
This template handles the most common concierge categories: restaurant reservations, transportation and airport transfers, tour and excursion bookings, event tickets, spa appointments, grocery and personal shopping, and gift arrangements. The details field invites guests to be specific — which matters enormously when you're reserving at a fully booked restaurant or booking a private tour in an unfamiliar city. The preferences and restrictions field captures dietary needs, budget ranges, and accessibility requirements so your team can recommend confidently.
formformform makes this form available around the clock. Embed it on your in-room TV portal, your hotel app, your guest WiFi landing page, or simply share the link in your welcome email. Every submission arrives with full details, ready for your concierge team to act on immediately. No phone tag, no scribbled notes, and no dropped requests during a busy weekend check-in.
Use your own copy to change labels, remove questions and add the details you need. Try the preview alongside this guide to see what respondents will be asked.
Review the starting questions and choices. You can change them in your own copy.
Maria Garcia
maria@example.com
412
7:30 PM
2
Please describe exactly what you need — restaurant cuisine preference, destination for transportation, type of tour, show name, etc.
Dietary restrictions, accessibility needs, budget range, preferred neighborhood, languages spoken...
Suggested uses, and why this starting point can help. Adapt the questions to your own process.
Use this as a starting point when you need the same essential information from each person. Review the questions against your process before sharing your copy. Review “Room Number” in particular and adapt it to the detail you need.
Collects specific item lists, dietary preferences, budget, and delivery time window for guest shopping services.
Use this as a starting point when you need the same essential information from each person. Review the questions against your process before sharing your copy. Review “Type of Service Requested” in particular and adapt it to the detail you need.
Ask for the context needed to understand the request before replying. This reduces the back-and-forth needed to establish the basic facts. Review “Preferred Time for Service” in particular and adapt it to the detail you need.
Use this as a starting point when you need the same essential information from each person. Review the questions against your process before sharing your copy. Review “Number of Guests” in particular and adapt it to the detail you need.
Collects specific item lists, dietary preferences, budget, and delivery time window for guest shopping services.
Use this as a starting point when you need the same essential information from each person. Review the questions against your process before sharing your copy. Review “Specific Request Details” in particular and adapt it to the detail you need.
Use this as a starting point when you need the same essential information from each person. Review the questions against your process before sharing your copy. Review “Preferences, Restrictions, or Allergies” in particular and adapt it to the detail you need.
Click 'Use this template' to open the editor with all concierge fields ready to customize.
Update the service type dropdown to match your property's actual concierge offerings — remove services you don't offer and add any specialty services you provide.
Edit the intro paragraph with your team's response time commitment so guests know when to expect a follow-up.
Set your concierge team's email address as the notification recipient.
Share the form link in your guest welcome email, embed it on your hotel app or WiFi portal, or add a QR code to the in-room compendium.
Submit a test request yourself to verify your team receives the notification and all details appear clearly.
the intro paragraph should state when guests will hear back (e.g., 'within two hours'). Guests who trust your timeline don't call the front desk to follow up.
the quality of your concierge service depends on the specificity of the request. A large, clearly labeled 'describe your request' field invites guests to share what they actually want.
if you have a dedicated concierge, send requests directly to them, not to a general inbox that the front desk monitors intermittently.
tables at popular restaurants are time-sensitive. A request submitted at 10 AM for a 7 PM dinner should be confirmed by noon.
train staff to read the special occasion field and coordinate with housekeeping or room service on a surprise delivery if appropriate.
a short 'Did everything go well with your dinner reservation?' message the next day creates a feedback loop and shows guests you care beyond the transaction.
Collects cuisine preference, party size, dietary restrictions, and special occasion details for restaurant bookings on behalf of hotel guests.
Captures flight number, terminal, arrival time, vehicle type preference, and number of passengers for seamless transfer coordination.
Records preferred tour type, language, group size, mobility requirements, and departure time preference for tour reservations.
Gathers show name, preferred date, number of seats, budget range, and seating section preference for event ticket sourcing.
Captures treatment type, preferred therapist gender, duration, and timing for in-room or on-site spa scheduling.
Collects specific item lists, dietary preferences, budget, and delivery time window for guest shopping services.
Records champagne brand preference, flower type, room drop timing, and whether the partner should be notified for anniversary room setups.
Captures child ages, number of children, hours needed, and any behavioral or health notes for professional childcare bookings.
Gathers group size, activity preference (sunset cruise, fishing, snorkeling), duration, and catering needs for charter bookings.
Collects cuisine style, dietary restrictions, number of guests, occasion type, and preferred dining location for in-suite chef bookings.
Records garment count, special care instructions, and return timing preference for express laundry service during short stays.
Captures medication name, prescription availability, nearest pharmacy preference, and urgency level for health-related concierge assistance.
Yes. The form is available 24 hours a day on any device. Guests submit whenever they think of the request, and your team sees the notification when they're next available. This is especially useful for time zones where a guest's 'morning' is your 3 AM.
Your concierge team responds by email (using the address the guest provided) with alternatives or follow-up questions. The form captures the communication channel automatically.
Yes. You can add a phone number field in the editor for requests where a quick call is more efficient than email — transportation pickups, for example.
This form captures the request details only. Your team follows up with the guest directly to handle payment for ticketed events, tours, or services that require a deposit.
Yes. formformform forms can be embedded via iframe in any web-based app or portal. If your hotel app has a web view or guest portal page, the embed code works there.
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