UX researchers
Collect answers in a consistent structure, so you can compare responses while keeping each person’s explanation in context. Review “Device Used for Testing” in particular and adapt it to the detail you need.
UX/UI Feedback Form Template
Turn user testing sessions into actionable design insights. This UX/UI feedback form collects device context, first-time vs. returning user status, structured ratings across four usability dimensions, friction points, and improvement suggestions — giving your design team data they can act on immediately.
Free for non-commercial projects, with unlimited forms and responses.
Last updated
About this template
UX/UI feedback forms are the bridge between user testing sessions and design decisions. Without a structured way to capture observations, feedback lives in scattered notes, verbal summaries, and designers' memories — all of which degrade quickly and are hard to compare across testers or iterations.
More about this template
This template uses a combination of structured ratings and open-ended questions to capture both quantitative signals (how easy was navigation on a 1–5 scale?) and qualitative insight (where exactly did you get confused?). The four rating dimensions — ease of navigation, visual clarity, task completion ease, and overall experience — are drawn from established usability testing frameworks and give product teams metrics they can track across design iterations.
formformform makes it easy to share the feedback form with testers via a link during a session, or send it as a follow-up email immediately after. All responses are stored in your dashboard and exportable to a spreadsheet for analysis. There's no software to install, no account required for testers, and submissions are unlimited.
12 fields to make your own9 required in this starting form
Make it fit your workflow.
Use your own copy to change labels, remove questions and add the details you need. Try the preview alongside this guide to see what respondents will be asked.
The questions, explained
Fields in this template
Review the starting questions and choices. You can change them in your own copy.
Tester Name
Sam Rivera
Email Address
sam@email.com
Product or Prototype Name / Version
e.g., Dashboard v2.3, Onboarding Flow Prototype
Device Used for Testing
7 choices
- Desktop (Windows)
- Desktop (Mac)
- iPhone / iOS
- Android phone
- iPad / iOS tablet
- Android tablet
- Other
Is this your first time using this product or prototype?
2 choices
- Yes, first time
- No, I have used it before
Ease of Navigation
5 choices
- 1 — Very difficult
- 2 — Difficult
- 3 — Neutral
- 4 — Easy
- 5 — Very easy
Visual Clarity
5 choices
- 1 — Very unclear
- 2 — Unclear
- 3 — Neutral
- 4 — Clear
- 5 — Very clear
Task Completion Ease
5 choices
- 1 — Could not complete
- 2 — Very difficult
- 3 — Somewhat difficult
- 4 — Easy
- 5 — Very easy
Overall Experience
5 choices
- 1 — Very poor
- 2 — Poor
- 3 — Average
- 4 — Good
- 5 — Excellent
Tasks You Completed During Testing
List the tasks you attempted or were asked to complete.
Points of Confusion or Frustration
Describe any moments where you got stuck, were confused, or felt frustrated.
Suggestions for Improvement
What changes would make this product easier or more enjoyable to use?
Where it fits
Who uses this template
Suggested uses, and why this starting point can help. Adapt the questions to your own process.
Product designers
Get a useful brief before the first conversation. Written context helps you assess fit, prepare questions and decide what to discuss next. Review “Is this your first time using this product or prototype?” in particular and adapt it to the detail you need.
UX/UI design agencies
Get a useful brief before the first conversation. Written context helps you assess fit, prepare questions and decide what to discuss next. Review “Ease of Navigation” in particular and adapt it to the detail you need.
Startup product teams
Collect answers in a consistent structure, so you can compare responses while keeping each person’s explanation in context. Review “Visual Clarity” in particular and adapt it to the detail you need.
QA teams
Replace scattered requests with a consistent starting point. The answers help you understand the work, identify gaps and prepare a follow-up. Review “Task Completion Ease” in particular and adapt it to the detail you need.
App developers
Use this as a starting point when you need the same essential information from each person. Review the questions against your process before sharing your copy. Review “Overall Experience” in particular and adapt it to the detail you need.
Design students conducting usability studies
Gathers course navigation ease, video player usability, quiz submission clarity, and progress tracker comprehension ratings from students.
What's included
Device and platform dropdown to segment feedback by environment
First-time vs. returning user flag for contextual analysis
Four structured rating scales: navigation, visual clarity, task completion, and overall experience
Open-ended confusion/frustration field to surface specific pain points
Suggestions field to capture user-generated improvement ideas
Clean section dividers to reduce cognitive load for testers
How to create a UX/UI feedback form
- 1
Click 'Use this template' to open the form pre-configured in your free formformform account.
- 2
Rename the rating dimensions if your testing protocol focuses on different usability attributes.
- 3
Add specific task descriptions as a paragraph field above the 'Tasks Completed' section to guide testers through what to document.
- 4
Optionally add a Net Promoter Score (NPS) radio field asking 'How likely are you to recommend this product?' on a 0–10 scale.
- 5
Publish the form and share the link with your test participants via email or during a live testing session.
- 6
Export submissions to a spreadsheet after each testing round to compare ratings and identify patterns across participants.
Best practices for your UX/UI feedback form
Keep ratings consistent
use the same 1–5 scale across all rating questions. Mixed scales (1–5, 1–10) confuse testers and make aggregated analysis meaningless.
Make 'Points of Confusion' required
this is the highest-value field on the form. Even testers who rate everything highly often have specific friction points that unlock design improvements.
Include version or prototype name
tracking which version of the design each submission was made against is critical for comparing results over time.
Capture device context
a navigation rating of '2' on mobile is a very different problem than a '2' on desktop. Device data makes scores actionable rather than abstract.
Use the form for unmoderated testing
share the link with remote participants after a recorded session or as a standalone task. formformform handles submission collection whether you're in the room or not.
Follow up on severe confusion reports
if multiple testers describe the same friction point, it's a design priority. Use submission timestamps to correlate with session recordings.
12 form ideas you can build with this template
Mobile App Usability Test Feedback Form
Captures swipe gesture clarity, load time perception, and tab navigation confusion points for iOS and Android apps in beta.
E-Commerce Checkout Flow Feedback Form
Documents friction at each checkout step — cart, shipping, payment, and confirmation — with task-by-task rating fields.
Onboarding Flow UX Review Form
Collects first-impression ratings, step clarity, and drop-off reasons for new user onboarding sequences.
SaaS Dashboard Usability Feedback Form
Gathers data visualization clarity ratings, widget discoverability scores, and navigation hierarchy feedback from power users.
Website Redesign Beta Feedback Form
Captures side-by-side comparison ratings between old and new design versions from a panel of existing customers.
Accessibility Audit Feedback Form
Collects assistive technology compatibility notes, keyboard navigation feedback, and screen reader compatibility reports from accessibility testers.
AI Chatbot Interaction Feedback Form
Documents conversation clarity, response relevance ratings, and escalation confusion points from users testing AI-powered support bots.
Form UX Feedback Form
Gathers label clarity, field order logic, validation message helpfulness, and completion time perception for forms being tested before launch.
Search and Filter UX Feedback Form
Captures result relevance ratings, filter discoverability scores, and empty-state confusion feedback for search-heavy products.
Design System Component Feedback Form
Collects developer and designer ratings on component documentation clarity, prop discoverability, and usage example quality.
In-Store Kiosk Usability Feedback Form
Documents touch accuracy, text readability at kiosk height, and task completion success for retail or hospitality self-service screens.
Educational Platform UX Feedback Form
Gathers course navigation ease, video player usability, quiz submission clarity, and progress tracker comprehension ratings from students.
Frequently asked questions
What usability dimensions should a UX feedback form measure?
The most actionable dimensions are ease of navigation, visual clarity, task completion ease, and overall experience — all included in this template. You can supplement with specific task success rates or time-on-task fields depending on your testing protocol.
Can I send this form to remote testers?
Yes. Publish the form and share the link via email, messaging apps, or your user research platform. Testers fill it out in their browser without creating an account, and responses appear in your dashboard instantly.
How do I compare feedback across multiple testing rounds?
Export submissions from your formformform dashboard to a spreadsheet after each round. Since you're capturing the prototype version name in each submission, you can filter and compare ratings between design iterations.
Can I add a specific task list to the form?
Yes. Add a paragraph field above the feedback sections with the list of tasks you want testers to attempt. You can use HTML formatting to create a numbered list within that paragraph field.
Is tester data kept private?
Submissions are stored securely in your formformform account and are only accessible to you. You can make the email field optional (as this template does) to allow anonymous feedback if participants prefer.
Can I use this for prototype testing before a live product launches?
Absolutely. This template works equally well for Figma prototypes, InVision mockups, or beta versions of live software. Just note the prototype name and version in the form intro.
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- Customer feedback form templates11 templates
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